Logistics operations,
handled.
from dispatch to doorstep.
We deploy AI operations teams for logistics platforms and fleet operators — managing shipment queries, driver onboarding, delay communications, and exception handling so your ops team can focus on network growth and scale.
Operational silence is your biggest cost.
Three places where logistics platforms lose revenue, customers, and driver capacity — quietly.
Is just shipment status queries
Across logistics platforms, 43–47% of all support volume is shipment status queries that could be auto-resolved with real-time tracking integration. Every agent answering 'where is my shipment' is an agent not solving actual operational problems. This is infrastructure, not headcount.
Average cost of a single complaint escalation
A delayed shipment communicated proactively costs almost nothing. A delay discovered by the customer because no one told them costs an average of ₹12,000 when you account for retention spend, refund, and CS overhead. Proactive delay communication is a financial decision, not a courtesy.
Average time to activate a new driver
Driver onboarding takes 4–5 days from document upload to first assignment. Each day of delay is a capacity cost. Structured onboarding sequences, automated document collection, and compliance verification reduce this to under 90 minutes.
There is a third option.
And it does not require hiring.
Five ops functions. One logistics operations team.
From shipment query to driver activation — the full ops stack your platform needs to scale without adding headcount.
Shipment Support
Real-time tracking integration for instant status resolution. Handles delivery queries, address exceptions, failed delivery rescheduling, and damage claims — with carrier data pulled automatically. Resolves 88% without escalation.
Driver Onboarding
Document collection sequences, compliance verification coordination, vehicle registration tracking, and first-assignment briefing — reducing time-to-active from 4+ days to under 90 minutes. Drivers can start earning faster; you scale capacity faster.
Delay Communication
Proactive delay alerts sent within 15 minutes of any exception event — with ETA updates, reason codes, and rescheduling options. Customers who receive proactive communication are 4x less likely to file a formal complaint.
Operations Documentation
Route guides, carrier integration docs, driver SOPs, and compliance checklists — always current, formatted for your platform's knowledge base. Updated within one week of any process or carrier change.
Partner Retention
Regular performance summaries for logistics partners and carriers, SLA compliance reports, renewal communications, and incentive program content for driver networks. Keep partners informed and engaged.
Running in one week.
From first call to live operations in seven days. No lengthy implementation projects.
Onboarding Call
Day 1 · 45 minA focused 45-minute call where we map your current ops stack, identify the three highest-leverage operations to automate first, and collect the tool access and brand guidelines we need to configure your agent team.
System Configuration
Days 2–4We configure your AI agents: connecting your tools, training agents on your product and brand voice, calibrating escalation thresholds, and writing your sequences. You only need to grant tool access — we handle everything else.
First Outputs
Days 5–7Your agent team goes live in monitored mode. Real operations are handled, sequences are triggered, and the first outputs are produced. You receive a daily summary and can request adjustments via Slack during this period.
Ongoing Operations
Week 2+Your agent team runs autonomously on a weekly ops cycle. Every Monday you receive a weekly operations report covering all tracked metrics, output volumes, and any flags raised during the week.
What your Monday looks like.
A real weekly ops report from a Logistics client. Every metric your agent team tracked, surfaced, and acted on — delivered before 9am.
// weekly_ops_report.md — Week 6 | SwiftRoute Logistics SHIPMENT SUPPORT Queries received 412 Auto-resolved 362 (87.9%) Escalated 50 (12.1%) Avg response 2m 30s CSAT 4.4 / 5.0 EXCEPTION HANDLING Delay events detected 28 Proactive alerts sent <15 min 28 (100%) Formal complaints filed 2 Prior week complaints 9 DRIVER OPS New driver applications 12 Activated (avg 87 min) 11 Documents outstanding 3 FLAGS [P1] Carrier API outage 14:20–16:40 — fallback to manual tracking [INFO] Delay alert CTR 67% — customers clicking for live updates
Common questions.
Your logistics ops
are waiting.
Agent team live in one week. Book a call to get started.