Ecommerce operations,
handled.
from order to loyalty.
We deploy AI operations teams for D2C brands and marketplace sellers — handling order support, post-purchase sequences, product content, review management, and customer loyalty so your team can focus on growth and product.
Revenue is leaking through your ops.
Three places where ecommerce brands bleed revenue silently, every single month.
Support queries during peak periods
A mid-size D2C brand receives 300–400 support tickets per week during campaign periods — most of them order status, return policy, or delivery timeline queries. Your team answers these manually. Every minute spent there is a minute not spent on growth.
Revenue lost from poorly handled returns
Brands that automate returns communication see 43% higher repurchase rates from returned-product customers. Every return is a retention opportunity. Most brands send one confirmation email and then go silent. That silence costs more than the return itself.
The window most brands miss entirely
The most valuable moment in a customer's lifecycle is the 72 hours after their first purchase. What you communicate — and when — determines whether they become a repeat buyer. Most brands send a single order confirmation and nothing else.
There is a third option.
And it does not require hiring.
Five ops functions. One D2C team.
Everything your brand needs to run customer operations at scale — without growing your headcount.
Order Support
Order status, delivery queries, damaged goods, address changes, and exchange requests — all handled with real-time fulfillment data. Integrates with your 3PL and carrier tracking. Resolves 92% without escalation.
Post-Purchase Sequences
Delivery confirmation, Day-3 usage prompt, Day-7 review request, Day-14 reorder nudge — all triggered automatically from your OMS. Turns first-time buyers into repeat customers without any manual intervention.
Product Catalogue
Product descriptions, comparison guides, and category content written to convert. Agents trained on your brand voice produce listings that rank on Google and read like your best copywriter wrote them. Up to 50 listings per month.
Brand Content
Blog posts, email newsletters, social captions, and campaign copy — delivered on a consistent monthly calendar. Your brand stays visible and on-voice without a dedicated content hire.
Review & Loyalty Management
Review request sequences, response templates for positive and negative reviews, and loyalty flows for high-value customers. Automated touchpoints that feel personal — not templated.
Running in one week.
From first call to live operations in seven days. No lengthy implementation projects.
Onboarding Call
Day 1 · 45 minA focused 45-minute call where we map your current ops stack, identify the three highest-leverage operations to automate first, and collect the tool access and brand guidelines we need to configure your agent team.
System Configuration
Days 2–4We configure your AI agents: connecting your tools, training agents on your product and brand voice, calibrating escalation thresholds, and writing your sequences. You only need to grant tool access — we handle everything else.
First Outputs
Days 5–7Your agent team goes live in monitored mode. Real operations are handled, sequences are triggered, and the first outputs are produced. You receive a daily summary and can request adjustments via Slack during this period.
Ongoing Operations
Week 2+Your agent team runs autonomously on a weekly ops cycle. Every Monday you receive a weekly operations report covering all tracked metrics, output volumes, and any flags raised during the week.
What your Monday looks like.
A real weekly ops report from a Ecommerce client. Every metric your agent team tracked, surfaced, and acted on — delivered before 9am.
// weekly_ops_report.md — Week 5 | Kantha.co ORDER SUPPORT Tickets received 187 Auto-resolved 172 (91.9%) Escalated to team 15 (8.0%) Avg first response 3m 12s CSAT (sampled) 4.7 / 5.0 POST-PURCHASE Orders fulfilled 94 Delivery sequences fired 94 (100%) Day-7 review requests 71 (75.5%) Reviews received 23 (32.4% rate) Reorder nudges sent 38 CONTENT Product listings written 8 Blog posts published 2 Email campaign drafted 1 Social captions 12 FLAGS [WARN] 3 delivery exceptions — carrier delay, proactive comms sent [INFO] Review request Day-7 CTR up 18% vs last week
Common questions.
Your ecommerce ops
are waiting.
Agent team live in one week. Book a call to get started.