Guest operations,
handled.
every stay, perfectly prepared.
We deploy AI operations teams for hotels, hotel groups, and travel platforms — managing pre-arrival communication, booking support, review management, and guest loyalty so your team can focus on delivering exceptional experiences.
Silent guests become lost guests.
Three operational gaps that cost hospitality businesses revenue and reputation.
Of guests get no pre-arrival communication
Research shows 81% of guests receive no communication between booking confirmation and check-in. Guests who receive structured pre-arrival sequences show 22% higher upsell conversion, 31% fewer check-in queries, and 18% higher NPS. The opportunity cost of silence is measurable.
Average lag on review responses
Hotel reviews are responded to, on average, 14 days after posting — when relevance has disappeared. Brands that respond within 4 hours see measurably higher OTA search ranking and conversion. Every unanswered review is a signal to prospective guests.
Support volume surge during peak season
Hospitality support spikes 4–5x during peak periods. Most properties staff for average volume, meaning guests during your most revenue-critical periods receive the worst support experience. Peak is when you can least afford a bad impression.
There is a third option.
And it does not require hiring.
Five ops functions. One guest operations team.
From first booking to loyal return visit — the complete guest operations stack for modern hospitality brands.
Guest Support
Booking queries, modification requests, check-in/check-out questions, and amenity inquiries — handled within 2 hours, any time of day. Integrates with your PMS for real-time reservation data. Resolves 86% without escalation.
Pre-Arrival Sequences
Booking enhancement email, T-7 arrival prep, T-1 day welcome brief, and day-of check-in guide — all automated from your PMS. Guests arrive informed, upsold, and with fewer questions. Upsell conversion lifts by 22%.
Property Documentation
Room category descriptions, amenity guides, local area content, F&B menus, and hotel policy documents — written to the standard of a premium property and updated monthly. Consistent across OTA listings and your own website.
Brand Content
Blog posts, destination guides, seasonal campaign copy, OTA description updates, and hotel newsletters — keeping your brand visible and converting browsers to bookers without a content team.
Guest Loyalty
Post-stay review request sequences, loyalty program communications, anniversary offers for repeat guests, and re-engagement campaigns for lapsed bookers. Automated touchpoints that feel personal.
Running in one week.
From first call to live operations in seven days. No lengthy implementation projects.
Onboarding Call
Day 1 · 45 minA focused 45-minute call where we map your current ops stack, identify the three highest-leverage operations to automate first, and collect the tool access and brand guidelines we need to configure your agent team.
System Configuration
Days 2–4We configure your AI agents: connecting your tools, training agents on your product and brand voice, calibrating escalation thresholds, and writing your sequences. You only need to grant tool access — we handle everything else.
First Outputs
Days 5–7Your agent team goes live in monitored mode. Real operations are handled, sequences are triggered, and the first outputs are produced. You receive a daily summary and can request adjustments via Slack during this period.
Ongoing Operations
Week 2+Your agent team runs autonomously on a weekly ops cycle. Every Monday you receive a weekly operations report covering all tracked metrics, output volumes, and any flags raised during the week.
What your Monday looks like.
A real weekly ops report from a Hospitality client. Every metric your agent team tracked, surfaced, and acted on — delivered before 9am.
// weekly_ops_report.md — Week 7 | The Arcadia Hotels GUEST SUPPORT Queries received 89 Auto-resolved 77 (86.5%) Escalated to front desk 12 (13.5%) Avg response 1h 52m Guest satisfaction 4.8 / 5.0 PRE-ARRIVAL Check-ins this week 34 Pre-arrival sequences sent 34 (100%) Upsell conversions 7 (20.6%) REVIEWS New reviews posted 12 Responses sent 12 (100%) Avg response time 1h 44m Avg review rating 4.7 / 5.0 FLAGS [INFO] 2 guests requested early check-in — noted for housekeeping [INFO] Summer upsell in T-7 email performing 28% above target
Common questions.
Your hospitality ops
are waiting.
Agent team live in one week. Book a call to get started.